Can't Find a Field in Salesforce

Why am I seeing an "Invalid Field" error?

You're seeing this because DayBack can't find one of the fields you've named in field mapping. 

How to Resolve This Issue

You'll need to be a DayBack admin, and possibly a Salesforce admin, to fix this issue. If you're not, please reach out to your Salesforce admin or contact us for help.

Error Details

The error message should display the following information:

• The name of the calendar.
• The Salesforce Object the calendar is based on.
• The name of the field DayBack can't find.

Possible Reasons for the Error:

1. Lack of Permission to See the Field
   • Salesforce admins can sometimes see fields that regular users can't. This means an admin might map fields in DayBack that some users are unable to see.
   • Solution: Visit the user's Profile and Permissions in Salesforce and ensure they have access to all the fields you're using in DayBack.
   • Note: There may be more than one field DayBack can't find, but this error will only name the first one.
2. The Field No Longer Exists
   • If you've renamed or deleted a field used in DayBack's field mapping, DayBack won't be able to find it in your Salesforce object.
   • Solution: Revisit the field mapping for this calendar and select a new field.

For further assistance, please contact your Salesforce admin or reach out to us for support.