Reconnecting DayBack to Salesforce

As part of Salesforce’s recent security updates, some users may occasionally be signed out of DayBack unexpectedly. If that happens, reconnecting the Salesforce account will usually get everything working again quickly.

Note. This only affects customers connecting to Salesforce from outside of Salesforce itself, such as through DayBack's Salesforce Connect or Online Booking. And this article only applies to teams using a shared Salesforce account behind the scenes, where individual users are not signing in with their own Salesforce login.

Because only a DayBack Admin has access to the account settings needed to reconnect Salesforce, please send these instructions to your admin. They can follow the short video below to reconnect the account and restore access.

Note that the account you're entering is that of the Public Calendar User described here. You created this Salesforce user/account when you first set up DayBack's Salesforce Connect.

If you have any questions about this, please get in touch.