Reauthorizing DayBack's Connection to Salesforce

As Salesforce gets more aggressive about invalidating access tokens, you may notice that you are signed out of DayBack for no obvious reason. Here's how to get things going again.

Note. This only applies to folks connecting to Salesforce from outside Salesforce: folks using DayBack's Salesforce Connect or Online Booking. And for those users, this only applies to folks using a shared connection to Salesforce so individual users are not signing in themselves. Again, this is common in online booking and other cases where your users don't have Salesforce accounts.

The credentials you need to enter are only available to a DayBack Admin, so please send these instructions to them, and they can follow the steps in the video below to reauthenticate:

Note that the account you're entering is that of the Public Calendar User described here. You created this Salesforce user/account when you first set up DayBack's Salesforce Connect.

If you have any questions about this, please get in touch.