Time Zones

Please note that timezones in DayBack behave differently depending on the calendar source.

I have team members in different time zones; how does that work in DayBack?

DayBack will translate events into the users' local timezone. So if you have your computer set to the Eastern Time Zone and create an event for 4pm, it will show up as a 1pm event for someone whose computer is set to the Pacific Time Zone.

Add a Timezone Selector to DayBack

You can add a timezone selector to DayBack's left-hand sidebar using a custom app action, making it easy to view the calendar in different timezones. Example code and instructions can be found here: timezone selector. For more advanced scripting and enhancements, refer to: enhanced timezone support:

Show timezones on hover

You can translate your events into different timezones using customizable tooltips. Example code and step-by-step instructions are available here: timezone tooltips.

Timezones in Salesforce

Salesforce has two timezone settings: one for your organization and one for each user. The org-level setting is just used as a default for the creation of new users: when time zones are actually used it is always the user's time zone that is in effect.

Your device (computer or mobile) also has its own timezone. In general, you'll want your device time zone to be the same as the timezone configured for your Salesforce account. Each user in the organization can have their own timezone, but their device and Salesforce timezones should be the same for consistency.

How DayBack treats timezones in Salesforce

DayBack respects the user's timezone from Salesforce. If the user's device timezone matches their Salesforce timezone, events will appear at the same time in both platforms. Salesforce stores times in UTC and applies an offset based on the user's timezone. DayBack does the same, applying an offset using the user's device timezone. If the use's device timezone, and Salesforce timezone settings are the same, the event will appear at the same time.

Events can appear at different times in DayBack and Salesforce in two cases:

  1. Different Timezones: If the user's device timezone differs from their Salesforce settings, DayBack will display events in the device's timezone. This is useful when traveling, as you can create events in the local timezone without changing Salesforce settings. You won't need to log into Salesforce to change your time zone. Just know that when you make new events you'll be making them in the local time zone (the device time zone).
  2. Custom Objects with Date/Time Fields: If a custom object uses Date/Time fields, an event is marked as an All-Day event, and the user's device timezone differs from Salesforce settings, the event may show up on the day of the device timezone in DayBack. This issue does not occur with custom objects using only Date fields.

Time zones in FileMaker

FileMaker does not have timezone support, so records are shown at the literal time entered. For example, if an event is entered as "8:00:00," it will appear at 8 AM regardless of your current timezone. If you need timezone support in FileMaker, please contact us for assistance.