Multi-factor Authentication

DayBack allows you to add two-factor authentication (2FA) to your sign-in routine. This offers more security than using usernames and passwords alone.

Multi-factor auth is not available inside Salesforce, since users don't log into DayBack there and their access is managed by Salesforce's permissions with their own 2FA options. It's available when using DayBack in FileMaker, in a browser at app.dayback.com, and when using DayBack connected to Salesforce over DayBack's Salesforce Connect.

Getting Started

Navigate to DayBack's admin settings, or your profile settings if you're not an admin.

In the calendar's left-hand sidebar, click the gear for "Settings," then click the "Administrator Settings" or "My Settings" button toward the bottom of the sidebar. Alternatively, click "Admin Settings" from the 3 dots (or green envelope) menu in the upper right of the calendar.

Next, click on your email address in the left-hand sidebar, and you'll arrive at the User Settings screen, where you'll see a button to configure Multi-factor Authentication.

When you click "Multi-factor Authentication," you'll be asked to sign in again.

Once you do, you'll be able to select your authentication method. Currently, only SMS is supported, but we'll be adding the option to use an authenticator app. Click "SMS Text Message."

You'll then be asked to enter your mobile phone number. Enter that and click "Send Code" to receive an SMS to your phone. Once you enter that code back into DayBack, your multi-factor authentication will be all set up.

Managing or Disabling Multi-factor Authentication

You can turn multi-factor authentication off or change your phone number. Navigate to DayBack's settings, click Multi-factor Authentication, and log in as described at the beginning of this article.

Once you're in, you'll see your selected authentication method and a red trash can beside it. Click the trash can to turn multi-factor off.

You also received an email when you set up this additional authentication method, and that email contains a link to turn it off. The email came from [email protected] with the subject "You've added 2 step verification to your DayBack account."

To switch to a different phone number, click "SMS Text Message" and enter a new number. You'll be sent a confirmation code to the new number after clicking "Send Code." Enter that confirmation code and you're all set.