Does DayBack Sync to Google Calendar

Introduction: DayBack's Advantage

DayBack shows your Google Calendar items and your Salesforce, FileMaker, or Microsoft Office items in the same view so that you have one place from which to make your scheduling decisions. You can create and edit both Google, Office, and Salesforce items from within DayBack, and you can do this with not only your Google calendars but any that have been shared with you. 

So, DayBack does not offer a two-way sync between your Salesforce events and Google or Office calendars.

However, you can share your calendars and write custom actions that will push events from other calendars to Google or Office. This works great in cases where you need to block out your availability in another system, such as pushing your events to Calendly, or when you want salespeople to see copies of their Salesforce appointments on their personal calendars.


Ways to Implement Sharing

Option 1: Sharing a Public Bookmark

If you need to publish and share events to users outside of your DayBack group--folks who don't have access to your Salesforce org, for example--you can use the Bookmarks and Sharing feature in DayBack to create URLs for any view in your calendar.

This is great for sending customers their project timelines or sharing schedules with employees or contractors. Details and a short movie of this in action are here: https://dayback.com/publish-share-schedule/

Option 2: Push Events to Google or Office Calendars

This works as a one-way sync.

Using DayBack's custom event action, you can send select events from your other calendars to Google or Office. Any changes made in Google/Office aren't sent back, so this isn't true two-way syncing. However, it's a great way to mirror some of your Salesforce or FileMaker events in another calendar.

As an example, you may send a subset of your events to a new Google Calendar to keep your Calendly availability up to date. Learn more here: Push Events to Google Calendar

Or you may have DayBack invite your contractors to the Salesforce work orders they're assigned to. Contractors would see these appointments as read-only events in their personal Google or MS365 calendars: Send Calendar Notifications from DayBack.

Option 3: Use DayBack Outside of Salesforce via Salesforce Connect

You can use DayBack to give people outside of Salesforce live access to your Salesforce schedules using DayBack's Salesforce Connect. Users would open DayBack in a browser (or a mobile browser) and use a shared Salesforce account to pull information from your Salesforce org.

You can control access levels:

  1. Users can be asked to log into DayBack,
  2. Log into both DayBack and Salesforce, or
  3. See your schedule without logging in at all.

This is a great way to let contractors see their schedules or to let prospective customers book appointments with you. 

Think of this as a live version of Option 1: Sharing, but without having to manually publish and update shared calendars. Learn more here: DayBack's Salesforce Connect.